The Agreed Price is the price to be paid for the journey as agreed between the operator and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement, subject to our ability to do so.
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee a colour. We reserve the right to sub contract work to other companies that can provide you with a vehicle of similar type & seating capacity if our vehicle is already booked, or has any mechanical problems. If any issues should occur with the vehicle or the service you receive from another company we recommend you contact them direct. We cannot be held responsible for the services provided by the company that supplied the vehicle.
We offer a range of hire options, including a pick-up and return service, a one-way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.
All bookings are confirmed by the payment in advance of a non-refundable deposit. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment on vehicle arrival. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking.
The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified below. Rates are for each hour or part thereof according to the vehicle type supplied:
S-Class, Range Rover, Chrysler Saloon £50.00
8 seater vehicles £75.00
16 seater vehicles £100.00
Rolls Royce Phantom £150
Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount.
We reserve the right to charge the customer a minimum of £100 for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a 5% surcharge on the transaction amount. Where the cost of rectification or repair may, in the view of the driver, exceed £100, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Smashed,missing or broken glasses will be charged at £10 per glass
All bookings are confirmed by a NON REFUNDABLE DEPOSIT. This means that in the unlikely event of a cancellation, your deposit will not be refunded. We reserve the right to hold your payment details until the booking is completed. We reserve the right to us your payment details to take payment of the full balance if a confirmed booking is cancelled two weeks prior to the date of the booking, excluding any major sporting event where payment of the full balance will be taken if a cancellation occurs 1 month before the date of hire.
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with our office on
0131 555 5736 or 0800 130 3000 (24-hours) to notify us, so that we can adjust our schedules and rearrange drivers.
We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Increased airport security means that we are unable to offer a full ‘meet and greet’ service at most UK airports. To make detailed pick-up arrangements between you and your driver, please call the office on
0131 555 5736 or 0800 130 3000 (24-hours) when you reach the Customs Hall.
Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
We operate a large fleet of vehicles which are maintained to a high standard. In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.